I love sharing easy tips about fun trips. Today, I’ll tell you about Jetline Travel. It was a travel company that helped people book holidays. But something sad happened.
Jetline Travel closed in March 2025. This is called Jetline Travel administration. It means the company had big money problems. So, it had to stop running. Many people lost their trips. It was not fun at all.
Jetline was part of a group called Advantage Travel Partnership since 2015. A person from that group told the news, “We are very sad.” They cared about Jetline’s staff and customers.
Some travel experts were not surprised. One said Jetline had been “winding down.” Another expert said Jetline’s U.S. business might leave some companies unpaid.
What should you do if your Jetline trip is canceled?
- Check if you booked with ATOL protection. If you did, you can get your money back.
- Call your credit card company if you paid that way. They might help too.
- Look for help on Jetline’s website or from travel groups online.
- Stay calm. Many people are going through this. You are not alone.
I hope this helps you understand Jetline Travel administration and what it means. I’m here to make travel easier for you!
What Was Jetline Travel?
Jetline Travel was a company in London. It started in 2000. Jetline sold trips like cruises and cheap holidays. It used names like Bargain Late Holidays and Cruise and More. Jetline helped many people go on fun trips. It had customers in the UK and the US. In 2023, Jetline made £28 million. It had a profit of £655,000. But in March 2025, Jetline stopped being an ATOL holder. Then Jetline closed. This left 5,000 people with no trips.
What Does “Closed” Mean?
When a company closes, it can’t pay its bills. Someone called an administrator takes over. They try to fix the company. Or they sell its parts to pay debts. For Jetline, two people, Alan Clark and Neil Bennett, became administrators. This happened on March 28, 2025. Closing usually means the company stops forever. Jetline might be gone after 25 years.
Why Did Jetline Travel Close?
Jetline had big problems. These problems grew over time. Here’s what happened.
Not Enough Money
Jetline didn’t have enough money. In 2024, Jetline made only £17 million. That’s less than £28 million in 2023. Jetline tried to find a buyer. No one bought it. Jetline couldn’t pay its bills. This caused trouble.
Not Paying Cruise Companies
Jetline took money from customers. But Jetline didn’t always give that money to cruise companies. These companies included Princess, Cunard, and Holland America. When the companies didn’t get paid, they canceled trips. It also hurt Jetline’s business.
Losing ATOL
Jetline stopped being an ATOL holder on March 6, 2025. ATOL is a UK program. It keeps your holiday safe if a company closes. Without ATOL, Jetline couldn’t promise refunds. This scared customers. They lost trust in Jetline.
Leaving ABTA
In 2020, Jetline left ABTA. ABTA is a group that protects trips without flights. Jetline left during a refund problem. Without ABTA, Jetline cruise-only trips had no safety net. This was risky for customers.
Too Many Cruises
Jetline sold lots of cruises. Jetline had to keep 70% of customer money in a special account. This was for ATOL trips. But Jetline needed that money to pay cruise companies early. Jetline couldn’t do both. This caused big problems.
How Did This Hurt People?
About 5,000 people had problems. Most had booked cruises with Jetline. Around 800 had future trips. Twenty were stuck far away. Here’s what happened to them.
Canceled Trips
Many cruises got canceled. Companies like Princess, Cunard, and Holland America stopped Jetline’s bookings. People lost special trips, like birthday cruises. One person told The Mirror they lost a Hawaii cruise booked through Jetline. It was for their 60th birthday. They were very sad.
No Money Back
Some trips had no protection. ATOL only helps trips with flights. Cruises or hotels alone weren’t safe. Those people might not get money back. The CAA said 70% of ATOL money is in a safe account. This helps some people. But others may lose their money.
Stuck Far Away
Twenty people were away when Jetline closed. Their flight tickets still worked. But hotels or rides might not be paid for. They had to pay extra or find new plans. This was hard for them.
Hard to Talk to Jetline
People couldn’t reach Jetline. Some got no answers about their trips. Others were told to pay more in 48 hours. If they didn’t, their trip was gone. This made people upset and worried.
What Is ATOL?
ATOL means Air Travel Organiser’s Licence. It’s a UK program. The Civil Aviation Authority (CAA) runs it. ATOL protects trips with flights. If a company closes, ATOL gives you your money back. Or it helps you get home. Jetline was an ATOL holder for 4,790 people. But Jetline also sold trips for other ATOL companies. Those trips might be safe if the other company is still open. Check your ATOL paper to see who protects your trip.
What to Do If Your Trip Is Canceled
If Jetline canceled your trip, stay calm. You can take steps to fix it. Here’s what to do.
Look at Your ATOL Paper
Find your ATOL certificate. Check the “Who is protecting your trip?” part. If it says Jetline, the CAA might refund you. If it’s another company, call that company for help.
Call Your Cruise Company
Some cruise companies, like P&O Cruises, took Jetline’s bookings. They moved them to their own system. Call your cruise company. Ask if your trip is safe. They might help you rebook or give a refund.
Check Your Insurance
Look at your travel insurance. Some plans cover company closings. If your Jetline trip isn’t ATOL-safe, file a claim. Keep all papers, like emails and receipts.
Check Your Flight
If you’re away, your flight ticket should work. Check with the airline. But hotels or rides might not be paid. You may need to pay again.
Don’t Pay Extra to Jetline
Don’t send more money to Jetline. Scammers might pretend to be Jetline. Only talk to trusted companies, like your cruise line or the CAA.
Talk to the CAA
The CAA is helping Jetline customers. They’re collecting information. Check their website for refund steps. Don’t send claims yet. They’ll tell you when to do it.
Ask Your Bank
If you paid with a credit card, call your bank. Ask for a chargeback. This might get your money back. Debit cards might work too, but it’s harder.
What Did the Travel World Say?
The travel world was sad. Jetline was part of the Advantage Travel Partnership since 2015. A spokesperson told The Independent they were “very sad.” They cared about Jetline customers and staff. Some experts weren’t shocked. One told Travel Weekly Jetline was “winding down.” Another said Jetline’s US business might hurt suppliers who weren’t paid.
What Does This Mean for Travel?
Jetline’s closing shows travel can be risky. Here’s why it’s important.
Trust in Small Companies
Jetline was well-known. But Jetline still closed. This makes people worry about small travel companies. They might book with big companies instead.
Why Protection Matters
ATOL and ABTA keep trips safe. Without them, you might lose money. Jetline’s closing reminds people to check for protection.
Cruise Problems
Cruises are fun but tricky for companies. They need to pay early. Jetline’s special account made this hard. Jetline ran out of money.
Money Issues
Travel companies face high costs. People book online more now. Small companies like Jetline struggle to keep up.
Tips for Safe Travel
Jetline’s closing teaches us how to plan better. Here are easy tips.
Check ATOL or ABTA
Always ask if the company has ATOL or ABTA. Get an ATOL certificate for trips with flights. For cruises, check for ABTA. This keeps your money safe.
Book with Cruise Lines
Book directly with cruise companies or airlines. This avoids problems with companies like Jetline. It’s safer.
Use a Credit Card
Pay with a credit card. You can ask for a chargeback if something goes wrong. It’s like a safety net.
Get Insurance Early
Buy travel insurance when you book. Look for plans that cover company closings. Read the rules carefully.
Check the Company
Read reviews about the travel company. Look for news about problems, like Jetline’s refund issues in 2020. Be careful.
Save Your Papers
Keep all emails, receipts, and certificates. You need them for claims or problems.
What Happens to Jetline Now?
Jetline’s future isn’t clear. Administrators might sell parts of Jetline, like its customer list. A company called Travelodeal bought some Jetline brands. But this won’t help most customers. The CAA will handle ATOL refunds. People with non-ATOL trips might not get money back. Suppliers, like hotels, might lose money too.
Why I Wrote This
I’m Mary Correa. I’ve written about travel for nine years. I love helping people plan great trips. Jetline’s closing is a big deal. I researched it using trusted places like the CAA and The Mirror. My goal is to give you clear facts. I’m not selling anything. I just want to help you stay safe on your next trip.
Final Words
Jetline Travel’s closing is sad. It hurt 5,000 people’s holiday plans. It shows why we need to be careful. Always check for ATOL or ABTA. Use credit cards and insurance. Save your papers. If Jetline canceled your trip, check your ATOL certificate. Call your cruise company or bank. Visit the CAA website for updates. You can still plan fun, safe trips with the right steps.
Explore More:Park Villas Apartments – Big Homes, Nice Place, Fun to Live
Disclaimer:
This article shares information about the Jetline Travel Administration collapse. It is for learning only. I am not part of Jetline Travel or the CAA. I do not give legal advice or refunds. Please contact the Civil Aviation Authority (CAA), your bank, or your travel insurance company if your trip was affected. Always check if a travel company is protected before you book.
Mary Correa is a content writer with 9 years of experience. She loves writing about luxury villas and travel. Her articles are easy to read and full of exciting ideas. Mary helps readers discover amazing places to visit and stay. When she’s not writing, she enjoys exploring new destinations.